Deposit & Checking Services
Q:What should I do if my card is lost or stolen? What if I have an unauthorized or charge on my debit card that I don’t recognize?
A: To report your MasterCard ATM/debit card lost or stolen, contact Customer Support at 1-833-933-1681. We will verify the last authorized transaction(s) with you and block your card to prevent future use. You can also call this number if you have an unauthorized card transaction on your account.
Q:How do I get a new or replacement card?
A: Stop by our office or call Customer Support at 1-833-933-1681 to have a new or replacement MasterCard ATM/debit card issued.
Q:How do I order checks?
A:You have several options for ordering checks.
Visit the Check Printing Solutions (CPS) website OR if ordering checks for first time, call us at 614-431-0874 or toll free 1-800-282-3006.
Q:What is State Highway Patrol Credit Union's Routing and Transit Number?
A:SHPFCU's Routing & Transit Number is 244 077 899. This number also appears as the first 9 digits on the bottom left-hand corner of your State Highway Patrol Federal Credit Union checks. This number uniquely identifies SHPFCU and is used for electronic processing, such as direct deposit and ACH transactions.
Q:Am I required to maintain a minimum balance on my regular share account?
A:All account holders are required to maintain a minimum $5.00 share membership balance to utilize credit union products and services.
Q:Can I have more than one Savings Account?
A:Yes! Club Accounts are a smarter way to save up for planned expenses. When you open a SHPFCU secondary savings account, you can create a name for the account depending on your savings goals, from holidays and vacation to taxes and back-to-school expenses. Open one for all your needs.
Q:Are my deposits insured?
A:All SHPFCU shares (including savings accounts, checking accounts, money market accounts, share certificates, and club accounts) are federally insured up to a total of $250,000 per ownership interest by the National Credit Union Administration (NCUA). The NCUA is an agency of the federal government, similar to the Federal Deposit Insurance Corporation (FDIC).
Q:What happens when my Share Certificate matures?
A:Once your certificate reaches maturity, you can have the funds automatically transferred to another SHPFCU account, roll it into a new certificate with the same terms, or choose a new term. Prior to the maturity date of your share certificate, you will receive a notification from us describing your options.
Q:How is a Money Market account different from a checking account?
A:The Money Market Account gives you cash, transfer, or check withdrawal privileges like a regular checking account; however money market accounts are typically used more as a higher yield savings account and not a daily transaction-based account.
Q:Can I transfer funds to accounts at other financial institutions?
A:Yes, with our external transfer service (account-to-account) you can transfer funds to accounts at other U.S. financial institutions through our Online Banking service. Another way to transfer funds between accounts is an ACH transfer: Your name must be on both the receiving and sending accounts, and you will need the ACH account number and routing number for the external account at another financial institution. Transfers and loan payments take 1-2 business days to process, and the service is completely FREE! If you are transferring money to an account that is not your own, we do offer wire transfers for a nominal fee.
Q:Do you offer protection in the event my account accidentally goes in the negative?
A:At State Highway Patrol Federal Credit Union, our standard overdraft practice is that we do not authorize and pay overdrafts for any transactions when you do not have sufficient funds in your account to cover the transaction, unless you ask us to by selecting one of our overdraft coverage options. You may elect to link your checking account to another source of funds such as a savings account and/or line of credit on your account. This protection covers transactions completed using checks, your checking account number or debit card and ATM transactions provided the share or line of credit you have selected has a sufficient balance to cover the transaction amount.
Q:What is a Beneficiary and why is it important for me to designate a beneficiary?
A:By simple definition a beneficiary is “a person, organization, etc., that receives money or property when someone passes away”.
If you have a joint owner on the account, they will automatically become the recipient of the funds. If you do not, by designating a beneficiary(ies) you can rest assured that upon death, your money will be paid out to the named beneficiary(ies) without the hassle or aggravation of legal intervention (probate). We do recommend that you designate a beneficiary for your peace of mind. This can be done when you open the account, you can also update or change your beneficiaries anytime by contacting us for a new beneficiary form.
Q:How do I enroll in mobile banking?
A:You need an online banking account before you can use mobile banking; you’ll use the same login for both. See the links below to download our mobile banking app.
Q:I am unable to log into Online Banking. What should I do?
A:If you don’t know your password, please select the “forgot” link next to the appropriate field and follow the steps. If you cannot successfully reset your password or if you continue to be locked-out, call Customer Support at 1-800-282-3006 in order to regain access to Online Banking.
Q:How do I endorse my mobile banking deposits?
A:You must sign the check, list your account/member number and print “SHPFCU Mobile Deposit Only.”
This is to prevent duplicate negotiation of a check. Your check will not be deposited without this information.
Q:Do you have any type of gift cards?
A:We carry Visa gift cards that can be purchased at stopping into the branch or calling our office. You may purchase gift card in increments from $10 to $1,000 for a fee of $3.00 each.
Q:How do I change my address on my account?
A:Address changes may be done through your secure online banking account, or by completing a form and returning it to us.
Loan Services
Q:Do you offer a Skip Payment program option?
A:Yes. The Skip-a-Pay Program allows you to choose the month of your choice to skip one payment per calendar year on qualifying loans, such as a SHPFCU auto loan. Finance charges will continue to accrue on the loan during the month of the skipped payment, but no late fee will be charged. To be eligible, you must have a positive balance, have had the loan more than six months, and be current on all your SHPFCU loans.
Q:After I pay off my auto loan, how soon will I receive my Title?
A:When a loan is secured with an Ohio title, it usually takes 7-10 days to release the lien. Titles are issued electronically in Ohio. If you need a paper title for your records, you can request one at your local title office. You must appear in person and present valid picture ID. If a loan was secured with a title from another state, the time frame in which you receive Title will vary by state.
Q:What does GAP coverage cover?
A:GAP is not an insurance plan, rather, it is an addendum to your loan that offers protection in the event that your vehicle is stolen or damaged beyond repair (deemed a Total Loss). GAP is available for members that finance their vehicle(s) with a loan from State Highway Patrol Federal Credit Union.
GAP is designed to help eliminate the difference between your primary carrier insurance settlement and the loan balance at the date of loss. However, there are exclusions and limitations for items like delinquent payments, late charges, refundable items and financing more than the allowable Loan to Value (LTV) of 150% LTV that could leave you responsible after the GAP benefit is applied to your loan.
Q:What is the maximum limit on the Personal Line of Credit?
A:The maximum limit for the SHPFCU Personal Line of Credit is $10,000.00.
Q:How are payments for the Personal Line of Credit calculated?
A:Payments are calculated at 3% of the balance owed. For example, a balance of $3,000 would equate to a $90 payment per month.
Q:Do you offer first mortgages?
A:Yes! We partner with MyCU Mortgage to offer numerous home loan options whether you are looking to purchase a new home or refinance your current mortgage.
Q:Do you offer Home Equity Lines of Credit?
A:You bet! We can establish a Line of Credit using the equity in your home for repairs, vacations, emergencies….just about anything you would need it for!